Email support
We provide free support of AQT v11 by email. We are in New Zealand, timezone GMT+12. We aim to reply to support emails within one (NZ) business day.
We are frequently complimented on the fast and effective support we provide.
For technical questions about AQT and install problems with AQT you can get support for AQT from many different sources:
- the AQT Forum
- the AQT Help file (in AQT: use F1 or the Help menu)
- our online documentation.This may be more up-to-date that the AQT Help File,
- email us (see below)
Contacting Us
Support is by email only. We do not list a phone number; the timezone differences with the majority of our customers makes this impractical.
No reply?
We aim to reply to emails within one (NZ) business day. If you don't get a reply from us, the most likely causes are that either your email to us has gone astray or our reply to you is being blocked.
- check your spam folder in case our reply has gone there
- try emailing us from a different address, such as a personal email address
- if all else fails, post a message on the AQT Forum. This forum is monitored by Cardett staff and provides a reliable way of contacting us
Alternate Email Addresses
We have some alternate email addresses you can try if your emails to us are not getting through
- support@dbcardett.co.nz
- cardett@dbxtra.co.nz
- cardett@dbgmail.com
Email Etiquette
When emailing us, please:
- give a meaningful subject-line to your email, such as "Question about the Data Loader". If your email subject-line is "Problem" or "Question" or even blank it risks being identified as spam and deleted without being read.
- if reporting a problem, please tell us the version of AQT you are running, plus the type (and version) of the database you are accessing.
- if you are sending us screenshots or other images, please use a compressed image format (such as png or jpg) to give a small file-size.
Feature requests
If you have enhancement requests for AQT you can email them to wishlist@dbquerytool.com . We generally welcome feedback about AQT.
Enhancement requests are prioritized according to the development time needed and the benefits they would have for a wide user-base.
